Free Delivery
Free Express Delivery purchases over $100 excluding GST (Metro Areas Only)
Shipping Rates
Overnight Delivery available for Australia Metro Areas with Auspost Express next business day delivery service include:
Sydney
Melbourne
Brisbane
Adelaide
Perth CBD
Tasmania
All orders are printed and shipped from Sydney Metro
See Overnight Delivery postcode list here: Overnight postcodes
Outer Metro & Rural delivery also available, please see pricing chart above.
All rates exclude GST
Processing Times
All Orders Cut Off time is 2.00 pm Monday to Friday for all areas except Perth/WA (12pm Cut off)
Orders made during the weekend and public holidays will be processed on the next working day
Orders dispatched on Friday will be delivered on the next working day.
We do not offer Weekend Delivery Service.
Delivery Areas
Australia Wide with Auspost
See Auspost Delivery Zone here:
https://auspost.com.au/business/shipping/delivery-speeds-and-coverage
It is Company policy not to ship to virtual offices. There is a requirement for all deliveries to be shipped to a verified address within Australia.
Delivery Fees
The delivery fee will vary depending on goods purchased and delivery methods chosen. The delivery fee is calculated by the size and weight of the items, plus the delivery location.
Delivery costs will be automatically calculated in checkout and displayed in your total costs.
Delivery Times
All orders are printed and shipped from Sydney Metro Area
See Express Delivery Timeframes here: (Page 1)
https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf
See Economy Delivery Timeframes here: (Page 2)
https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf.
Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. All delivery times quoted on the website are estimates only, based on availability, normal processing size and delivery companies.
In the event we are unable to dispatch your order promptly or on the rare occasion that a product is unexpectedly out of stock, We will endeavour to e-mail, text or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.
Freight Delays
We pay our freight companies to delivery your packages on Overnight Delivery (excluding Rural). We have cut off times to ensure we can meet the freight company dispatch deadline.
From time to time, there will be delays from the freight company due to many different reasons. Road Closures, Sea Freight delays, Air Freight delays, Incorrect addresses, unexpected demand increase etc can be some of the reasons why some packages do not arrive in time.
Any shipping delays caused by Freight providers will need to be followed up directly with the Freight provider. We will provide you with tracking details once your order has been dispatched. Please check your junk/spam folder for this information if you have not received your tracking details.
Refunds will not be given for Freight Company delays. Once the goods have been dispatched on time from our location, our obligation has been fulfilled. If we have not fulfilled your order within the required cut off time, we will make contact where applicable to discuss the options.
Returns Policy
Print Online AU Limited (ARBN 673 498 309) ("we", "us" or the "Company") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms of Use (http://www.printonline.au/terms-and-conditions) If you would like more information, please don't hesitate to contact us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
A product or good has a major failure when:
- it has a problem that would have stopped someone from buying it if they’d known about it;
- it is significantly different from the sample or description;
- it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;
- it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
- it is unsafe.
Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.
Refunds
If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order, then we are unable to provide any refund.
Subject to the requirements under the Australian Consumer Law, refunds will not be available in any other circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.
Returns
Delivery
Upon delivery of your order, it is your sole responsibility to examine the goods to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed.
Replacement or credit as remedy
If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.
What you must return to us
To receive a replacement or credit, you must first return the item to us along with its original packaging. Print Online will not cover shipping costs.
Returning items within the first 7 Business Days
If we receive the returned item, or written notice from you that you will be returning the item, within the first 7 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not Print Online is at fault and:
- (Company at fault) if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
- (Company not at fault) if we consider that Print Online is not at fault, then:
- if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or
- if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.
Returning items after the first 7 Business Days
If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 7 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not Print Online is at fault and:
- (Company at fault) if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
- (Company not at fault) if we consider that Print Online is not at fault, then no replacement or credit will be provided. Print Online may, however, choose to provide a replacement or credit in some cases at its discretion.
Business Days
In this returns policy, "Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Sydney, New South Wales are open for business.
Shipping costs
In all cases, you must pay the costs involved in shipping the returned product back to Print Online. If we consider that Print Online is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that Print Online is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.