Shipping Information

All Orders Cut Off time is 2.00 pm Monday to Friday for all areas except Perth/WA (12pm Cut off)

Orders made during the weekend and public holidays will be processed on the next working day

Orders dispatched on Friday will be delivered on the next working day.

We do not offer Weekend Delivery Service.

Australia Wide with Auspost

See Auspost Delivery Zone here:
https://auspost.com.au/business/shipping/delivery-speeds-and-coverage

It is Company policy not to ship to virtual offices. There is a requirement for all deliveries to be shipped to a verified address within Australia.

The delivery fee will vary depending on goods purchased and delivery methods chosen. The delivery fee is calculated by the size and weight of the items, plus the delivery location.

Delivery costs will be automatically calculated in checkout and displayed in your total costs.

All orders are printed and shipped from Sydney Metro Area

See Express Delivery Timeframes here: (Page 1)
https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf

See Economy Delivery Timeframes here: (Page 2)
https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf.

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. All delivery times quoted on the website are estimates only, based on availability, normal processing size and delivery companies.

In the event we are unable to dispatch your order promptly or on the rare occasion that a product is unexpectedly out of stock, We will endeavour to e-mail, text or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.

We pay our freight companies to delivery your packages on Overnight Delivery (excluding Rural). We have cut off times to ensure we can meet the freight company dispatch deadline.

From time to time, there will be delays from the freight company due to many different reasons.  Road Closures, Sea Freight delays, Air Freight delays, Incorrect addresses, unexpected demand increase etc can be some of the reasons why some packages do not arrive in time.

Any shipping delays caused by Freight providers will need to be followed up directly with the Freight provider.  We will provide you with tracking details once your order has been dispatched.  Please check your junk/spam folder for this information if you have not received your tracking details.

Refunds will not be given for Freight Company delays.  Once the goods have been dispatched on time from our location, our obligation has been fulfilled.  If we have not fulfilled your order within the required cut off time, we will make contact where applicable to discuss the options.

If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

You acknowledge and agree that any person at the Delivery Address who receives the goods is authorised by you to receive your order. If there is no one available at the time of delivery to accept, or there is limited access to the delivery address the goods will be returned for delivery at a later date.

It is your responsibility to ensure the delivery details are correct. We will not accept responsibility for lost goods due to incorrect details provided.

We cannot and will not accept responsibility for delivery failures or delays from third party delivery companies.

Print Online shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by elements of nature or acts of God, acts of war, terrorism, riots, revolutions, or strikes or other factors or circumstance beyond its reasonable control.

Upon delivery of your order, you must examine to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed. In the event the goods are damaged in transit, faulty or you received an incorrect item you may return the goods to us in accordance with the Returns Policy below.

Print Online AU Limited (ARBN 673 498 309) ("we", "us" or the "Company") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms of Use (http://www.printonline.au/terms-and-conditions) If you would like more information, please don't hesitate to contact us.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product or good has a major failure when:

• it has a problem that would have stopped someone from buying it if they’d known about it;
• it is significantly different from the sample or description;
• it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;
• it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
• it is unsafe.

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.

Delivery

Upon delivery of your order, it is your sole responsibility to examine the goods to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed. 

Replacement or credit as remedy

If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

What you must return to us

To receive a replacement or credit, you must first return the item to us along with its original packaging.  Print Online will not cover shipping costs.

Returning items within the first 7 Business Days

If we receive the returned item, or written notice from you that you will be returning the item, within the first 7 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not Print Online is at fault and:

• (Company at fault) if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
• (Company not at fault) if we consider that Print Online is not at fault, then:
• if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or
• if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.

Returning items after the first 7 Business Days

If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 7 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not Print Online is at fault and:

• (Company at fault) if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
• (Company not at fault) if we consider that Print Online is not at fault, then no replacement or credit will be provided. Print Online may, however, choose to provide a replacement or credit in some cases at its discretion.

Business Days

In this returns policy, "Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Sydney, New South Wales are open for business.

Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to Print Online. If we consider that Print Online is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that Print Online is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.

If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order, then we are unable to provide any refund.

Subject to the requirements under the Australian Consumer Law, refunds will not be available in any other circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.

Any goods replaced under the Returns Policy due to being damaged, faulty or incorrect (under no fault of your own) will be delivered to you free of charge.

All orders are shipped without Signature being required (ATL, Authority to leave). The signature extra service is an extra cost that we do not provide and is not provided within our shipping rates.