Website Terms of Use

Welcome to the website of Print Online AU Limited (ARBN 673 498 309) ("we", "us", “Print Online” or the "Company").

This website is located on the web via the domain www.printonline.au and includes all of the files located in that domain ("this site").

Agreement to these Website Terms of Use

By accessing this site, you agree to be bound by these terms of use ("Website Terms of Use"). These Website Terms of Use constitute a binding agreement between you and Print Online and govern your use of this site.

Privacy Policy and Returns Policy

As part of these Website Terms of Use, your use of this site is also subject to our Privacy Policy and our Returns Policy, which are incorporated by reference into these Website Terms of Use.

Legal capacity to transact

If you are under 18 years of age, you cannot place orders through this site. By using this site you represent and warrant to Print Online that you are over the age of 18 years. Should Print Online suffer any damage or other losses as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from his/her parents or guardians.

Restrictions on use

Your use of this site is subject to the rules set out in Schedule 1 below.

Without limiting any other remedies available to Print Online at law or in equity, Print Online reserves the right to, without notice, temporarily or indefinitely suspend, or terminate, your access to this site or refuse to provide products or services to you if:

• you breach any provision of these Website Terms of Use;
• Print Online is unable to verify or authenticate any information that you provide to us; or
• Print Online believes that your actions may cause damage and/or legal liability to Print Online, any of its customers or suppliers or any other person.

Indemnity

You indemnify and hold harmless Print Online and its officers, employees, agents, consultants, licensors, partners and affiliates from and against any losses, liabilities, costs, expenses or damages (including actual losses or damages, including all legal fees on a solicitor-client basis) suffered or incurred by any of them due to, arising out of, or in any way related to (directly or indirectly):

• any material or information that you submit, post, transmit or otherwise make available through this site;
• your use of, or connection to, this site; or
• your negligence or misconduct, breach of these Website Terms of Use or violation of any law or the rights of any person.

Orders

By placing an order through this site, you make an offer to us to purchase the products/services that you have selected pursuant to these Website Terms of Use. Information contained in this site constitutes an invitation to treat only. No information in this site constitutes an offer by us to supply any products/services to you – however, Print Online will endeavour to supply your selected products/services to you.

We will not commence processing any order made through this site unless and until:

• payment for the order has been received by us in full; and
• the order has passed our internal validation procedures, which are undertaken in order to verify the bona fides of each order for the purpose of preventing credit card and other fraud.

We reserve the right at our discretion to, at any time prior to your order being accepted, cancel all or part of your order; and at any time refuse to provide products or services to you, terminate your access to this site, and/or remove or edit any content on this site.

Acceptance of each order will take place if and when Print Online: in the case of physical items, sends the requested items to you, at the time at which the items are despatched by Print Online, and title to, and risk in, the items will pass from Print Online to you at that time. After the items have been sent, we will send you an email confirming that shipment has taken place; or in the case of services, either provides the services to you, at the time at which Print Online commences providing the services, or notifies you in writing that your order has been accepted, at the time at which such notification is sent by Print Online.

Stock

Our website is updated from time to time in relation to stock availability. Whilst we make every effort to show the correct availability of stock, the stock availability shown is an indication only and does not constitute confirmation of stock availability at the time of the order. We make no warranty as to whether the stock is available or not.

If stock is not available, we will endeavour to supply an alternative product at a similar quality and price. If an alternate product is not available and payment for that product has already been made, then payment for the product will be refunded to you via the original payment method.

We reserve the right to withdraw from any order that cannot be fulfilled due to discontinuation or unavailability of stock.

Printing responsibility

It is your responsibility to ensure that all artwork/designs/files/items (collectively the ‘Artwork’) provided to Print Online is correct. Print Online is not responsible or liable for printing that is done incorrectly due to the incorrect supply of Artwork by you. Print Online does not check the Artwork as the printing process is automatic. Therefore, it is your sole responsibility to ensure your Artwork is in the correct specifications as outlined in this paragraph.

You are solely responsible for making sure your file is print ready. Corrupted, damaged, incorrect formats and password type files may not be included with your order. If our software rejects your file because it is not print ready then that Artwork and order will not be printed. A refund will not be given to you for misprints due to corrupted files.

It is your sole responsibility to ensure that your print satisfies the following:

• all prints except plan prints are printed to ‘fit’ the ‘page size’ selected (not stretched but kept to ratio);
• all plan prints are printed as actual size under the plan print selection;
• Print Online cannot guarantee exact image centering down to the millimetre as paper can move during the print process and you agree and acknowledge this;
• Print Online recommends one PDF file with multiple pages in the desired order for your prints. If multiple files are uploaded Print Online cannot guarantee that these individual files will be printed in order. Print Online cannot print bulk images in order;
• if you are printing double sided images, please add one (1) product with two (2) images to the cart each time;
• print designs must have no trim and no registration marks. If these are included then they will be printed on the page;
• the digital file should be in its highest resolution to avoid blurry or pixelated prints;
• prints should have CMYK colour so that colours do not look different once printed;
• any fonts should be embedded so that they are not changed or look different once printed;
• if the print has any logos/symbols/signatures that are not embedded, they may not be printed on the page and you agree and acknowledge this; and
• Print Online does not check order finish types and order quantities as the printing process is automatic. Therefore, you must ensure that the order finish type and order quantities are correct.

Print colour & paper type

Due to printer hardware changes and paper supply changes, we are unable to guarantee the same print colour and paper type on previous orders. When hardware is upgraded or paper stock is changed, different hardware brands produce different colour tones & finishes and we are unable to match previous hardware or supplier specifications.

Colour matching is also not guaranteed as different colour profiles are used between different print companies, and not one print company uses the same colour profiles as the other. An example being offset printing produces different colours to digital printers.

GSM stands for ‘grams per square metre’ and refers to the weight of the paper. The heavier the paper, the higher the number of grams per square metre – and, generally, the higher the perceived quality of the stock. This is sometimes referred to as the paper’s ‘grammage’.

Shipping

You are solely responsible in ensuring any delivery address and details are correct. All orders shipped are without signature being required (authority to leave). Print Online does not provide a signature service. You acknowledge that any person at the stipulated delivery address who receives the goods is authorised by you to receive those goods. Print Online does not accept responsibility or liability for lost goods due to incorrect details being provided.

You agree and acknowledge that from time to time there will be shipping delays from third party providers due to road closures, sea freight delays, air freight delays, incorrect address, unexpected demand and more. Print Online accepts no responsibility for delivery failures or delays from third party providers. Please refer to that provider’s terms and conditions. Print Online will not give refunds for third party provider delays.

You acknowledge and agree that any person at the delivery address who receives the goods is authorised by you to receive your order. If there is no one available at the time of delivery to accept the goods, or if there is limited access to the delivery address the goods will be returned for delivery at a later date or otherwise left at your delivery address.

Processing times

Orders made during the weekend and public holidays will be processed on the next working day.

Orders made on Friday will be delivered on the next business day.

Unexpected demand may cause processing delays.

Freight delays

We pay our freight companies to deliver your packages on overnight delivery (excluding rural). We have cut off times to ensure we can meet the freight company dispatch deadline.

From time to time, there will be delays from the freight company due to many different reasons. Road closures, sea freight delays, air freight delays, incorrect addresses, unexpected demand increase etc can be some of the reasons why some packages do not arrive in time.

Any shipping delays caused by freight providers will need to be followed up directly with the freight provider. We will provide you with tracking details once your order has been dispatched. Please check your junk/spam folder for this information if you have not received your tracking details.

Refunds will not be given for freight company delays. Once the goods have been dispatched on time from our location, our obligation has been fulfilled. If we have not fulfilled your order within the required cut off time, we will make contact where applicable to discuss the options.

Prices

Print Online reserves the right to change the prices for products/services displayed in this site at any time before you place an order. Pricing may vary from store to store and are indicative only.

All prices on this website are quoted in Australian Dollars.

Shipping costs will depend upon the location for delivery and the items purchased and are shown separately during checkout. Shipping costs may be changed from time to time.

Unless otherwise expressly stated, all amounts payable through your use of this site are expressed to be inclusive of GST, if GST applies to the supply of the goods or services requested in your order.

Payment methods

Payment for orders placed through this site may be made by credit card processed online using the secure Shopify payment gateway. Payments made through Shopify are subject to Shopify’s own terms and conditions and privacy policy.

Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to Shopify, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address).

All major credit cards and debit cards are accepted. Please note that we may be unable to accept credit cards issued by banks outside of Australia in some cases. Additional transaction fees may apply if paying by credit card, in which case the additional charges will be specified at checkout.

Except as expressly provided otherwise in these Website Terms of Use and required under the Australian Consumer Law, all amounts paid through this site are non-refundable.

Print Online may request further information from you, such as a copy of your credit card and/or other identification documentation, as part of our internal validation procedures. Until your order has passed our internal fraud prevention checks, your order will remain on pending status.

Late payments

Any late payments of invoices, orders or otherwise will incur interest and a late fee will be charged. Interest will be incurred at a daily rate of 10% p.a.

Your account

You have the option of creating and registering an online account with us or using the site as a guest.

If you choose to register as a user, you will be required to provide your contact details, email address and create a password. You are responsible for all sessions and transactions taken under these details and Print Online assumes no liability for this. You should keep your password safe and not disclose it to anyone.

Print Online reserves the right to not approve your account and refuse to supply products to you if you do not provide sufficient details for your account. We may choose to suspend or terminate your account for any breach of our terms.

You must promptly provide Print Online with updated details if your details change, including but not limited to credit card billing address and contact information.

Intellectual property

All Proprietary Content — this site, all of its content (text, graphics, designs, software, data, sound and video files and other information, and the selection and arrangement thereof), and all software, systems and other information owned or used by Print Online in connection with the products and services offered through this site — is the property of Print Online or its licensors and is protected by Australian and international copyright laws.

You must not reproduce, transmit, republish or prepare derivative works from any of the Proprietary Content, except as expressly authorised by these Website Terms of Use or with the prior written consent of Print Online or other copyright owner. You may download and print out content from this site only for your own personal and non-commercial use and provided that you do not remove or modify any copyright, trademark or other proprietary notices.

If you believe that our site contains any material that infringes upon any copyright that you hold or control, you may send a notification of such alleged infringement to us in writing, identifying the works allegedly infringed and giving particulars of the alleged infringement.

Printing copyright material

It is the customer’s responsibility for ensuring they have the permission required to print any form of copyrighted material. Print Online does not take responsibility for this and it is the customer’s responsibility to ensure they are authorised to print such materials. Our printing processes are automated which means we do not review all printed materials.

Disclaimer of warranties

To the maximum extent permitted by law, Print Online and its officers, employees, agents, consultants, licensors, partners and affiliates expressly disclaim all conditions, representations and warranties (whether express or implied, statutory or otherwise) in relation to this site and any products and/or services purchased or obtained through this site, including any implied warranty/guarantee of merchantability, fitness for a particular purpose or non-infringement.

This site is provided strictly on an “as is” basis.

Limitation of liability

To the maximum extent permitted by law, Print Online and its officers, employees, agents, consultants, licensors, partners and affiliates exclude all liability to you or any other person for any loss, cost, expense, claim or damage arising directly or indirectly out of, or in connection with, these Website Terms of Use or the use of this site by you or any other person.

To the maximum extent permitted by law, Print Online expressly limits its liability for breach of any non-excludable condition or warranty/guarantee implied by virtue of any legislation to, in the case of goods, the replacement or repair of the goods or payment of the cost of replacement or repair; and in the case of services, the supply of the services again or payment of the cost of having the services supplied again.

You agree that your use of this site is at your own discretion and risk.

Print Online excludes liability for any delay in performing any of its obligations under these Website Terms of Use where such delay is caused by circumstances beyond its reasonable control.

General

Print Online may provide any notification for the purposes of these Website Terms of Use by email. Each party must bear its own legal, accounting and other costs associated with these Website Terms of Use.

You may not assign, transfer or sub-contract any of your rights or obligations under these Website Terms of Use without Print Online’s prior written consent. Print Online may assign, transfer or sub-contract any of its rights or obligations at any time without notice to you.

The provisions of these Website Terms of Use are severable and, if any provision is held to be illegal, invalid or unenforceable, such provision may be removed and the remaining provisions shall be enforced.

Print Online reserves the right to amend these Website Terms of Use and any other policy on this site at any time in its sole discretion and any such changes will, unless otherwise noted, be effective immediately. Your continued usage of this site will mean you accept those amendments.

These Website Terms of Use will be governed in all respects by the laws of New South Wales. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them.

Schedule 1 – Prohibited conduct

You must not:

• use any device, routine or software that interferes, or attempt to interfere, with the proper working of this site;
• engage in any action that requires, or may require, an unreasonable or excessively large load on our infrastructure;
• use this site to decipher passwords or security encryption codes, transmit any worms, viruses or Trojan horses, transfer or store illegal, threatening or obscene material or otherwise violate the security of any computer network;
• use this site to violate any applicable local, state, national or international law, to engage in any misleading or deceptive online marketing practices or for any fraudulent or malicious purposes;
• use any spider, robot or search/retrieval application or any screen scraping, data mining or similar data gathering device, process, program or means to access, retrieve or index any portion of this site;
• use this site by any automated means;
• use this site to transmit junk mail, spam or chain letters or pyramid schemes or engage in other flooding techniques or mass distribution of unsolicited email;
• access, retrieve or index any portion of this site for use in constructing or populating any database that is searchable online or for the purpose of soliciting or sharing reviews;
• interfere with the display of any advertisements appearing on or in connection with this site;
• reverse engineer, decompile, disassemble, adapt, modify, translate, frame or reformat any of the material contained on this site;
• reproduce, duplicate, copy or store any of the material appearing on this site other than for your own personal and non-commercial use;
• falsely imply that any other website is associated with this site;
• do anything that leads, or may lead, to a decrease in the value of Print Online’s intellectual property rights in this site;
• use or exploit any of the material appearing on this site for, or in connection with, any business or enterprise (whether for profit or otherwise), including any business or enterprise that is in competition with this site;
• release to the public any news release, advertising material, promotional material or any other form of publicity or information relating to Print Online without Print Online’s prior written consent; or
• use this site to transmit any information or material that is, or may reasonably be considered to be, abusive, threatening, harassing, harmful, obscene, indecent, lewd, inflammatory, violent, vulgar, profane, racially, ethnically or otherwise objectionable; libellous, defamatory, pornographic, sexually explicit, unlawful or plagiarised; infringing upon any intellectual property or proprietary right; in breach of any duty of confidentiality; in breach of any person’s privacy or publicity rights; a misrepresentation of facts; in violation of any applicable law; containing political campaigning material, advertisements or solicitations; or likely to bring Print Online or any of its staff into disrepute.

Read the full Terms & Conditions on our website →

Return policy

Print Online AU Limited (ARBN 673 498 309) ("we", "us" or the "Company") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms of Use. If you would like more information, please don’t hesitate to contact us.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product or good has a major failure when:

• it has a problem that would have stopped someone from buying it if they’d known about it;
• it is significantly different from the sample or description;
• it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;
• it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
• it is unsafe.

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.

Refunds

If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order, then we are unable to provide any refund.

Subject to the requirements under the Australian Consumer Law, refunds will not be available in any other circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.

Returns — on delivery

Upon delivery of your order, it is your sole responsibility to examine the goods to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed.

Replacement or credit as remedy

If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

What you must return to us

To receive a replacement or credit, you must first return the item to us along with its original packaging. Print Online will not cover shipping costs.

Returning items within the first 7 business days

If we receive the returned item, or written notice from you that you will be returning the item, within the first 7 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not Print Online is at fault and:

• Company at fault — if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
• Company not at fault — if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.

Returning items after the first 7 business days

If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 7 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not Print Online is at fault and:

• Company at fault — if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
• Company not at fault — no replacement or credit will be provided. Print Online may, however, choose to provide a replacement or credit in some cases at its discretion.

Business days

In this returns policy, “Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in Sydney, New South Wales are open for business.

Shipping costs on returns

In all cases, you must pay the costs involved in shipping the returned product back to Print Online. If we consider that Print Online is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that Print Online is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.

Delivery charges on replacements

Any goods replaced under the Returns Policy due to being damaged, faulty or incorrect (under no fault of your own) will be delivered to you free of charge.

Freight delays

Refunds will not be given for freight company delays. Once the goods have been dispatched on time from our location, our obligation has been fulfilled. If we have not fulfilled your order within the required cut off time, we will make contact where applicable to discuss the options.

Misprints from supplied files

A refund will not be given for misprints due to corrupted files, or for printing done incorrectly because of the incorrect supply of artwork. Print Online does not check artwork as the printing process is automatic.

Read the full Refund Policy on our website →